The Pokies 114 — Official Rules & Terms

Introduction and Scope

Welcome to the official Rules page for The Pokies 114. These rules govern your access to and use of the gaming services provided by The Pokies 114 via pokiesnet105.com on desktop, mobile and other internet-enabled devices. We tested our processes and reviewed hundreds of support interactions to ensure these rules are clear, practical and enforceable. By registering an account and using our platform you accept these rules as legally binding between you (the player) and the operator. If you do not agree with any part of these rules you must stop using the services immediately.

Company Details and Regulation

The Pokies 114 operates under company registration number 3-102-841524 and is based in Costa Rica at a location approximately 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The platform was established in 2021. Our operations are conducted in accordance with applicable regulatory standards and we adhere to the oversight expectations of recognized authorities, including PAGCOR-level best practices where applicable. We continuously review compliance and security measures to keep player funds and personal information secure.

Agreement and Changes to the Rules

When you create an account with The Pokies 114 you enter into a binding agreement governed by the provisions in this document. We reserve the right to update or amend these rules at any time for reasons including regulatory changes, security improvements, operational needs or customer service enhancements. Substantive changes will be posted on this page and, where feasible, notified to affected players. We tested our notification workflows and our results show that timely alerts improve player understanding and reduce disputes.

Eligibility and Jurisdiction

• Age requirement: You must be at or above the legal gambling age in your place of residence to open or use an account.
• Geographic restrictions: Online gambling is prohibited in some countries and regions. It is your sole responsibility to confirm that accessing our services is legal in your jurisdiction.
• Account registration: Accounts must be registered in the true legal name of the account holder and not on behalf of another person.

Account Opening and Verification

When opening an account with The Pokies 114 you will be required to provide personal information such as full name, date of birth, email address and telephone number. These details must be accurate and current. We regularly test our verification process to make it as fast and friction-free as possible while meeting legal and anti-money laundering standards.

• Verification documents: We may request documents including a government-issued ID, proof of address and proof of payment method.
• Timing: Verification requests are processed promptly; however, complex cases may take longer while we perform additional checks.
• Effect of non-compliance: Failure to provide acceptable documentation when requested may result in restricted access, suspension, or account closure.

Acceptable Use and Fair Play

We operate a fair-play environment and explicitly prohibit behaviour that gives players an unfair advantage or threatens the integrity of our games. From our testing and investigations we apply strict rules and technological controls to detect and prevent abuse.

• Single-account rule: Unless explicitly permitted by us, only one account per person is allowed. Using multiple accounts to obtain bonuses or other benefits is prohibited.
• Payment method rule: Only one account per payment card is permitted. Using the same credit or debit card across multiple accounts can result in suspension and forfeiture of winnings.
• Automated play and bots: Use of robots, scripts, automated decision-making tools or other programmed devices to play or place bets is strictly forbidden.
• Collusion: Coordinated play between accounts designed to manipulate outcomes will result in voided bets and closed accounts.
• Abuse of bonus offers: Any attempt to abuse promotions by gaming wagering requirements, using multiple accounts or intentionally exploiting system vulnerabilities will lead to cancellation of Bonus Funds and related winnings.

Bonuses, Promotions and Wagering Requirements

Bonuses and promotions are governed by specific terms that will be displayed when the offer is presented. We reviewed common patterns in bonus misuse and built clear rules to protect both players and the platform.

• Eligibility: Some promotions are restricted to specific games or types of play. Playing excluded games with bonus funds can lead to forfeiture of the bonus and related winnings.
• Wagering requirements: Offers include wagering multipliers or playthroughs. Players must meet these requirements before requesting withdrawals of bonus-related funds.
• Strategy restriction: Using betting strategies intended exclusively to meet wagering requirements without genuine play intent may be treated as bonus abuse.
• Cancellation: The operator reserves the right to cancel promotions or to void bets associated with misused promotions.

Deposits — Methods and Rules

Deposits to your account are available once we receive confirmation from the chosen payment provider. The Pokies 114 supports a variety of deposit methods and applies validation procedures to ensure secure processing.

• Ownership of payment method: You must fund your account using payment methods registered in your name unless otherwise authorised by us.
• Deposit limits: Individual payment methods may have minimum and maximum deposit limits. We may set or modify those limits at any time.
• Verification: For some payments we will request transaction or identity evidence to comply with anti-money laundering requirements.

Withdrawals — Processing, Timing and Conditions

We prioritise quick and transparent withdrawals. Based on our internal tests and live case reviews, withdrawal timing depends on the chosen method and verification status. Below is our standard guidance and the processing behaviour we observed in testing.

Important details:

• Processing control: Once we process a withdrawal request it leaves our control. We will provide transaction evidence upon request, but delivery times are determined by financial institutions.
• Rejected transfers: If a withdrawal is rejected by your bank or payment provider and funds are returned to us we will make reasonable attempts to contact you and offer alternatives.
• Fees: The Pokies 114 does not charge withdrawal fees, but external banks or payment providers may impose charges.
• Hold for verification: We reserve the right to delay withdrawals pending identity or transaction verification.

Game Integrity and Malfunction

Our games are designed to perform reliably and fairly. We maintain monitoring systems and conduct regular audits. If a game malfunction occurs, you should not seek to exploit the anomaly. Our testing shows that prompt reporting of issues leads to faster resolution and fairer outcomes.

• Investigation: In the event of suspected malfunction, we will investigate and coordinate with partners and suppliers to determine the cause.
• Restoration: If a malfunction results in lost funds or incorrect balances, we will take steps to correct accounts at our discretion after a full review.
• Voidance: Bets or wins arising solely from a malfunction may be voided to preserve fairness and operational integrity.

Security, Privacy and Data Handling

We take security seriously and apply industry-standard safeguards to protect your personal data and financial information. Our tested encryption, access control and monitoring processes form part of our data protection program. We will only use your information for account management, security checks, and legal compliance unless you opt into marketing communications.

• Data requests: Players can request information about what data we hold and how it is used by contacting support.
• Retention: We retain personal and transactional data as required by law and for dispute resolution and fraud prevention.
• Third party sharing: We may share data with payment processors, verification vendors or regulatory bodies where legally required.

Responsible Gaming and Self-Exclusion

Responsible gaming is a priority. We provide tools and support to help you manage play and spending. Our tests of the self-exclusion and limit-setting features show they are effective when used correctly.

• Deposit and loss limits: Players can set daily, weekly or monthly deposit and loss limits to control spending.
• Session and bet limits: Time limits and maximum bet sizes are available for those who wish to limit session intensity.
• Self-exclusion: Temporary and permanent self-exclusion options are available. We will comply with a self-exclusion request and remove all marketing contact permissions.
• Support resources: If you or someone you know needs help, seek professional support. Contact details for local gambling support organisations are available through our support channel.

Suspension, Investigation and Termination

We reserve the right to suspend or close accounts where we have reason to believe terms have been breached, where fraud or money laundering is suspected, or where further documentation is required. Our investigations follow fair procedures and we will notify affected players about the status and outcome where appropriate.

• Interim actions: During an investigation we may restrict account access, hold funds and freeze betting activity.
• Outcome: If the investigation concludes that wrongdoing occurred, we may forfeit funds, void bets and close the account. In cases of criminal conduct we will forward information to the appropriate authorities.
• Appeal: Players may request a review and provide supporting evidence. We test and maintain a record of all such correspondence to ensure transparency.

Disputes and Complaints

If you have a dispute or complaint concerning operation of the site, game results, or account handling, contact our support team with full details. Our complaint handling process is documented and we aim to resolve issues amicably and quickly. In cases where an internal resolution is not possible, we will inform you of any external dispute resolution mechanisms available.

Prohibited Conduct and Sanctions

To protect the safety, fairness and lawfulness of our platform, the following conduct is prohibited and may result in penalties including account suspension, forfeiture of funds and legal action:

• Provision of false identity or use of stolen payment instruments.
• Collusion, coordinated cheating or use of automated systems to play.
• Using multiple accounts to claim bonuses or to circumvent limits.
• Attempting to reverse transactions, chargeback fraud, or laundering funds through the platform.

Financial Crime, Anti-Money Laundering and Sanctions

We comply with applicable anti-money laundering laws and sanctions obligations. We screen transactions and monitor for suspicious activity. If we identify activity that triggers legal or regulatory concern, we will take appropriate steps including filing reports with competent authorities and suspending involved accounts. Our compliance team is trained and regularly tested to ensure best practice implementation.

Changes to Game Rules and Technical Updates

Occasionally we will update rules for specific games or make technical changes to the platform. These updates are implemented to improve fairness, stability or compliance. We will advise players where changes materially affect play or outstanding wagers. Our engineering and game integrity teams conduct regression testing to ensure that changes do not adversely affect outcomes.

Player Obligations and Best Practices

To ensure a smooth experience on The Pokies 114 we recommend the following best practices based on our testing of common issues:

• Complete verification promptly to avoid withdrawal delays.
• Keep your contact details up to date so we can reach you regarding account matters.
• Use strong, unique passwords and enable any available security features.
• Report suspicious activity or potential system issues immediately.

Record Keeping and Evidence

We maintain records of bets, transactions, communications and system logs for a reasonable period to resolve disputes and to comply with regulatory obligations. If you require specific records for an investigation or dispute, please contact support with a detailed request. Our evidence retention practices are designed to preserve integrity while respecting privacy regulations.

Liability and Limitation

While we strive to provide a reliable and entertaining platform, The Pokies 114 accepts no liability for losses incurred as a result of lawful play. We also cannot be held responsible for losses arising from your failure to comply with these rules or applicable local laws. Our liability for direct damages is limited to the extent permitted by law. If you are unsure about any legal consequence of using the platform in your jurisdiction, seek independent advice.

Contact and Support

If you need assistance with account verification, deposits, withdrawals or any other matter, contact our customer support team through the methods provided on the site. We tested our support channels and found that providing complete account details and transaction references speeds resolution. When contacting support please include your account ID and a clear description of the issue.

Final Notes

We pride ourselves on transparent, fair and secure gaming. The rules on this page are intended to protect both players and the platform. We recommend that you review these rules periodically and reach out to support if you have questions. Our tests and audits are ongoing, and we continually improve processes based on player feedback and regulatory developments. Thank you for choosing The Pokies 114.

Summary Checklist

• Read and accept these rules before registering.
• Verify your identity when asked to avoid delays.
• Use only your own payment methods and a single account per person unless expressly permitted.
• Abide by bonus rules and wagering requirements.
• Report any game malfunctions or suspicious activity immediately.

These rules are effective immediately and supersede any prior versions. For detailed questions or to request copies of specific transaction records, contact our support team with your account information. We tested dispute turnarounds and aim to respond within published SLA times where possible.